FAQs

• You can bring both online and in-store purchases to any DICK'S Sporting Goods store location to be exchanged. Online-only products are not eligible for exchange. We will honor the original purchase price with the exchange.
• To exchange an online item without visiting a store, simply return the original item by mail, and then contact our Customer Service team at 1-877-846-9997. We can place a new order for you that honors the original purchase price.

When will I receive my refund?

• If you return your item in-store, it can take up to 14 business days to process the refund to your original form of payment. If it has been more than 14 days, you should first reach out to your financial institution regarding the credit. After speaking with your financial institution, if you still have questions, please contact our Customer Service department at 1-877-846-9997.
• If you return your online order via mail, it usually takes 2-3 weeks from DICK'S Sporting Goods receiving your return for a credit to be issued. Refunds will be provided to the original form of payment for the purchase price of the item, including sales tax.

What if I don’t have my receipt or pack slip?

• If you lost or did not receive a packing slip and want to return an online purchase, enter your confirmation number and billing zip code in the "Return an Online Purchase" section at the top of this page. You can also use your order confirmation email as proof of purchase for an in-store return.
• If you no longer have your receipt from an in-store purchase, please contact our Customer Service team either by phone at 1-877-846-9997 or Chat. Our agents are happy to assist you by sending you a copy of your receipt, if available.
• Returns without an original sales receipt or pack slip will receive a store credit for the lowest selling price. You must also present a valid ID when returning the item. Information from the ID will be held in a company-wide database of customer return activity.

How can I track my return?

• To track your return, use must have your order number and billing zip code. Enter the information into our "Track My Return" feature in the  dropdown.
• You can also use the tracking number provided on your return label and enter it on the shipping carrier site.

What if I already opened or used my item?

• The following items cannot be returned if the package is opened or the factory seal is broken: Football Helmets, Air Beds, Electronic Scooters and Bikes, Face Coverings, Ice Rinks and Portable Lavatories.
• Electronics must be returned in the original packaging and with all accompanying manuals, parts, and accessories.
• There is a 30-day return policy on all opened Hyperice and Theragun products, excluding refurbished products.
• Pre-owned items, demo items, refurbished items, and Nike Adapt shoes may be exchanged in the same condition as they were sold within seven (7) days of purchase with the original sales receipt. All exchanges are subject to approval.
• For other items, we may accept returns for items that are clean and in good condition, even if they have been opened, tried on, or tested.

What if the item I want to return is damaged?

• We will accept damaged item returns either online or in-store within the 90-day return policy.

DICK'S SPORTING GOODS HELP DESK AND ONLINE CHAT